More than answering questions: it helps you catch every customer. AI customer service understands what customers need, collects contact details, identifies intent and hands over to your staff at the right moment.
Traditional FAQ bots only give fixed answers to preset questions. HKONE's AI customer service understands the conversation and what the customer needs, replies based on your company information, asks follow-up questions, collects contact details, identifies intent and hands over to a member of staff at the right moment.
From answering enquiries and collecting leads to identifying high-intent customers, the AI becomes your first-line customer service and sales assistant, helping with enquiries 24 hours a day.
We learn about your business, common enquiries and the cases that need a person.
We build the AI knowledge base, replies and data collection flows.
We connect channels, set hand-over and lead qualification rules, and test the system.
We go live and train your team, then maintain, review and adjust each month.
One channel for answering enquiries and collecting details
Automatically collecting and qualifying leads
Multiple channels, automated follow-up and existing systems
Not included: WhatsApp / Meta messaging fees, third-party platform fees, extra AI usage, contacts beyond the plan limit and additional development are charged separately.
A regular FAQ bot only gives fixed answers to preset questions. AI customer service understands the conversation and what the customer needs, replies based on your company information, asks follow-up questions, collects contact details, identifies intent and hands over to a member of staff at the right moment.
The AI replies based on your company information. Questions outside that scope, or that need human judgement, are handed to a member of staff instead of being guessed. We test the system before launch.
About 2–3 weeks for Starter, 3–4 weeks for Growth and 4–6 weeks for Pro, including channel connection and system testing.
Usually yes, but the number needs to be connected to the WhatsApp Business Platform, and Meta's official conditions apply. We confirm your number's situation before set-up.
Customer data is used only to handle and follow up your enquiries, and is stored in our secure system with access limited to authorised staff. When we stop working together, you can ask us to delete the data.
Every plan has a monthly fee (from HK$1,800) covering system operation, maintenance and a set number of contacts. WhatsApp / Meta messaging fees, third-party platform fees, extra AI usage, contacts beyond the plan limit and additional development are charged separately.
WhatsApp AI customer service usually connects through the WhatsApp Business Platform and answers common questions based on your company information. Here is the process and the costs.
The consultation is free. We will understand your situation before recommending a plan and a quote.