What we do
For an SME to be found by customers and answer their enquiries in time, it often has to deal separately with a design agency, a web developer and a customer service software vendor. Each handles one part, the company's information differs from channel to channel, and prices are hard to compare. HKONE brings this work together under one team.
Our four services map onto each stage of a customer's enquiry: GEO / SEO helps customers find you on Google and AI tools; your website explains your services clearly; social media builds trust over time; and AI customer service makes sure every enquiry gets a reply, with hand-over to staff when needed. With one team responsible, the message stays consistent.
We use AI workflows every day for content production, data analysis and testing. This cuts repetitive manual work, so we can deliver at prices SMEs can afford. All work is reviewed by the person responsible, and you speak directly with that person rather than a salesperson.
